Policies

Equality and Diversity

Avis is committed to equal opportunities both as an employer, when carrying out all of its regulated functions and in the wider context of education and training. Avis believes that there should be no unnecessary barriers to anyone, who wishes to study and gain a qualification and that learning and assessment should be available to everyone who can achieve the required standard.

As an education organisation, Avis will ensure that there is no discrimination against learners because of age, disability, gender reassignment, marriage or civil partnerships, pregnancy or maternity, race, religion or beliefs, sex, sexual orientation and/or political opinion or persuasion.

Data Protection Policy

Avis has to collect and use information about people with whom it works. These may include educational institutions, learners and prospective learners, past and prospective employees, clients, customers, and suppliers. In addition, it may be required by law to collect and use information in order to comply with accreditation requirements and in addition and on occasion, matters relating to government agencies.

Avis regards the lawful and correct treatment of personal information as very important to its successful operations and to maintaining confidence between Avis and those with whom it carries out business. Avis will ensure that it treats personal information lawfully and correctly.

Complaints and Feedback Management

Avis views feedback and complaints seriously and is determined to respond to them promptly, fairly, respectfully and responsibly. All feedback and complaints shall be responded to within 3 working days of receipt. All feedback and complaints shall be resolved within 21 working days.

Academic Appeals

Any appeal shall be made in writing using the ‘Academic Appeal Form’. The completed form and supporting documents must be received within 10 days from the release of the results. Appeals shall be considered based on:

  • irregularities in the conduct of the examinations or in the written instructions, where there is a prima facie case that such irregularities or instructions could have had an adverse impact on the student’s performance.
  • Appeals which question the academic judgment of examiners.
  • The student will be notified of the outcome of the appeal within:
    4 weeks from the date of appeal for internal courses.
    8 weeks from the date of appeal for external courses.

If a student is not satisfied with the outcome of the appeal, the student has the right to refer the matter to an external awarding body if applicable. The centre shall do its utmost to facilitate the process.